If life is in danger call Triple Zero 000
If life is in danger call Triple Zero 000

Welcome to Lifeline Melbourne

Help us help Australians in crisis

A safe place to be heard

Lifeline Melbourne is one of more than 40 Lifeline centres across Australia and is part of a trusted national charity that has been saving lives and supporting Australians in need for more than 50 years.

Lifeline Melbourne delivers crisis support and suicide prevention services through the national 13 11 14 help line. The service provides confidential 24/7 telephone crisis support and referral services to Australians in need. Currently more than 3000 calls are answered each day, which is one call answered every 30 seconds.

Each year Lifeline Melbourne's Crisis Supporters answer more than 30,000 calls.

Lifeline Melbourne also supports the local community through education and training and through involvement in community events.

 If you require urgent emergency support call 000; or for crisis support call 13 11 14.


The Lifeline Melbourne Centre is auspiced by Uniting Vic Tas.

Lifeline was founded in 1963 by the late Reverend Dr Sir Alan Walker after he received a call by a distressed man who, three days later died by suicide. Determined not to let loneliness, isolation or anxiety be the cause of other deaths, Sir Alan launched a crisis line out of Sydney. On day one, Lifeline received over one hundred calls for help.

Lifeline receives over a million interactions each year from people needing care and support either by telephone or short form messaging. Lifeline now has a presence in every state and territory operating from hundreds of locations and delivering a range of services specific to the needs of local communities.

The Lifeline Melbourne team are on a mission to recruit more telephone crisis supporters to help ‘answer the call’ across our region and nationally.

Our team are also working to strengthen the community through education and training. Over the past decade Lifeline Melbourne has trained thousands of community members, providing them with the skills to recognise, respond and refer on for further support those in crisis, whether that be clients, workmates, community members, friends or family.

Melbourne Lifeline Geography

Lifeline Melbourne operates within an area to the south of Melbourne, stretching right from the CBD, down to the Mornington Peninsula.

As part of a national network, it serves all Australians, but locally, Lifeline Melbourne serves the Melbourne to Mornington communities.

Connection is fundamental to everything we do at Lifeline. We know it is through connection that we can find hope. Our Crisis Supporters are committed to listening without passing judgement. All crisis support contacts are confidential.


Aboriginal, Torres Strait Islander, Transgender and Pride flags displayed in a grid

We acknowledge Aboriginal and Torres Strait Islanders are Australia’s First Peoples and the traditional owners and custodians of the land on which we live and work. Lifeline Melbourne is situated on the lands of the Wurundjeri people.

Lifeline Melbourne is committed to safe and inclusive workplaces, policies, and services for LGBTIQ+ communities and their families.