If life is in danger call Triple Zero 000
If life is in danger call Triple Zero 000

Lifeline Melbourne Training

Volunteer Lifeline Telephone Crisis Supporter

Are you interested in a satisfying and challenging role as a telephone Crisis Supporter with Lifeline Melbourne? Our volunteers are of all ages, and come from all aspects of our community. If you would like to know more, please click on the link below to learn more about the training pathway and the role of a Crisis Supporter. We would love to hear from any member of the public who is interested in the volunteering opportunity.

Please review the information on the Volunteer page, or click on this link.

Contact us

Lifeline Melbourne

For corporate and community training please contact Lifeline Melbourne.

Lifeline Melbourne

Email: lifelinetraining@vt.uniting.org

Short courses - awareness to recognise, respond and refer

All short courses are non-accredited training, delivered by a qualified Lifeline trainer. The content may be tailored to the needs of the participants.

Participants are provided with basic skills to support someone in emotional crisis by learning how to recognise, respond, and refer to an appropriate service.

3-4 hour duration, delivered either face-to-face or online.

Participants learn how to recognise domestic and family violence and engage with someone who may be experiencing this in their life.

2 hour face-to-face delivery.

safeTALK is a three-hour suicide alertness workshop that prepares anyone over the age of 15, regardless of prior experience or training, to become a suicide alert helper.

Participants learn to recognise the signs of when a person is considering suicide, how to respond accordingly, and how to link them in with further help.

Half-day session

Find out more

This workshop is designed for people whose roles require managing challenging interactions
whether they are emotional or aggressive. It is also relevant for Team Leaders managing these

Participants will explore contextually what may be behind challenging behaviours and in doing so,
will learn the skills and knowledge to handle these interactions in an objective and empathetic

Using the Lifeline ’Recognise, Respond and Refer’ framework, participants will learn:
• Communication skills to assist with emotional and aggressive conversations
• Strategies to de-escalate anger
• What to do if someone is at risk of suicide
• Self-care strategies to use before, during and after challenging calls

2 Day Courses - knowledge and skills-based training

DV Alert Logo

Nationally recognised training

(Unit of Competency CHCDFV001 - Recognise and respond appropriately to domestic and family violence)

Participants obtain the knowledge and skills to recognise signs of domestic and family violence; respond with appropriate care, and refer to appropriate support services.

2 day face-to-face accredited workshop with 2 trainers OR online e-learning course for 18 hours over 6-8 weeks.

Find out more

ASIST logo

Non-accredited training

ASIST (Applied Suicide Intervention Skills Training) is a LivingWorks product delivered by accredited LivingWorks trainers.

In this workshop you will learn to apply a suicide intervention model. It will help you recognise when someone may be at risk of suicide.  You will learn how to explore and connect with a person in ways that help you to understand and clarify the risk, increase their immediate safety, and link them with further help. 

Comprehensive training provides knowledge and skills to recognise when someone may be at risk of suicide and respond in ways that help increase their immediate safety and refer them to appropriate help.

ASIST is widely used throughout the world, however participants don’t need any formal training to attend the workshop - ASIST can be learned and used by anyone.


Upcoming Public workshops:
Public ASIST workshops are held in Melbourne CBD.

All scheduled public workshops are on our What's On page

Corporate and Community workshops:

If you would like to arrange an in-house ASIST workshop for your workplace or community group, please contact the Lifeline Melbourne Training Team at lifelinetraining@vt.uniting.org

To find out more about upcoming training, visit our What’s On page or Contact Us

Two women with headsets taking crisis calls
Group of people sitting in a circle