If life is in danger call Triple Zero 000
If life is in danger call Triple Zero 000

Lifeline’s Crisis Supporters provide support to people in Australia who are having difficulty coping and may be at risk of suicide.

At Lifeline Melbourne we have an amazing team of volunteer Crisis Supporters (CSs). We are serious about providing the best training and ongoing support to our CSs. Lifeline Melbourne CSs receive comprehensive initial training, which is supplemented by tailored PD sessions that enable the CSs to consolidate their knowledge and skills, as well as provide opportunities to enhance their practice.

Why do people volunteer to become Crisis Supporters?

  • To connect with others
  • To offer hope
  • To give back to the community
  • To volunteer locally and have an impact nationally
  • To make new friends
  • To develop new skills for personal and professional growth
  • To join the Lifeline community

To read more about what Lifeline Melbourne volunteers say about being a Crisis Supporter, click here.

Anyone is eligible to apply, provided the following criteria are met:

  • Must be 18 years or over
  • Must be willing to undertake a Criminal Record Check prior to acceptance into training, and provide evidence of Working with Children/Working with Vulnerable People Check as required
  • There are some Residency and VISA requirements for this program.  For further information review the Pre-Enrolment Course Information booklet or contact the Melbourne Lifeline Training Team for further information
  • Must complete a Language, Literacy and Numeracy (LLN) Assessment
  • Must demonstrate the relevant attributes as outlined in the Crisis Supporter Position Description
  • Must be willing and able to meet all annual accreditation requirements, including regular shifts, logged in hours, professional development and supervision

The Crisis Supporter Workplace Training (CSWT) has been created to equip students with the necessary skills and knowledge needed to undertake the Crisis Supporter role.

The CSWT training program is divided into three Stages:

  • Stage 1 Initial Training (blended learning)
  • Stage 2 Student Placement
  • Stage 3 Internship

2024 CSWT Training dates are available here

Timeline demonstrating training pathway

Units of Competency

Lifeline Melbourne delivers training on behalf of Lifeline Australia, which is a Registered Training Organisation (RTO) under the Australian Skills Quality Authority (ASQA), registration number 88036 (see our Compliance Manual here). Lifeline Australia contracts Lifeline Centres to deliver nationally recognised training and assessment services in accordance with the Vocational Education and Training (VET) Quality Framework, on behalf of Lifeline Australia (RTO No. 88036).

By undertaking Lifeline’s Crisis Supporter Workplace Training (CSWT) program, students will not only be trained as a Lifeline Crisis Support Worker, they will obtain a nationally recognised qualification for the CHCSS00113 Crisis Support Skillset upon completing the required assessments successfully and achieving competency for each of the following units:

  • CHCCCS003 Increase the safety of individuals at risk of suicide
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCCCS028 Provide client-centred support to people in crisis

Annual Accreditation Requirements

To maintain your accreditation as a telephone crisis supporter it's important to remember that you must:

  • Have a minimum 92 logged in hours on the phone per year
  • Have a minimum 8 hours of professional development per year
  • Participate in regular supervision and call coaching
  • Undergo a Criminal Record Check every two years

The cost of providing training across the three stages of the CSWT is significant and Lifeline recognises the value of the time commitment volunteers provide to Lifeline and to help seekers, and therefore provides the training at a substantially subsidised cost. The co-contribution fee for undertaking the training is $595 (inclusive of GST). By prior arrangement, a payment schedule may be agreed.

Scholarships are available until June 30, 2024. These scholarships reduce the co-contribution fee. If you'd like to be considered for a scholarship, please tick the Scholarship box when filling out the CSWT application form.

Lifeline Melbourne Scholarships are offered to people interested in becoming an accredited Crisis Supporter who:
• Agree to complete the CSWT program (12 months)
• Commit to volunteering for 2 years as an accredited Crisis Support Worker - one shift per week.

Submit your CSWT Application Here

Crisis Supporter Training

Crisis Supporter Workplace Training is a nationally accredited workplace training program for members of the general public to learn the skills required to become Lifeline Crisis Supporters.