If life is in danger call Triple Zero 000
If life is in danger call Triple Zero 000

Volunteer for Lifeline Melbourne

Contact us

Lifeline Melbourne

For crisis supporter volunteering please contact Lifeline Melbourne.

Lifeline Melbourne

Email: lifelinetraining@vt.uniting.org

Uniting Vic Tas

For community volunteering please contact Uniting Vic Tas.

Uniting Vic Tas

Visit: Uniting Vic Tas Volunteering

Volunteer Lifeline Telephone Crisis Supporter

Are you interested in a satisfying and challenging volunteer role as a Lifeline Telephone Crisis Supporter?

The 2024 intake for our nationally recognised training program, for the role of Crisis Supporter, has been planned. Initial training dates are below. Applications are now open and will close once capacity is reached.

To apply:

- Read the Pre-enrolment booklet
- Attend an online information session. Register your interest for the next session here
- Once you have attended the information session, apply for the volunteer Lifeline Telephone Crisis Supporter training here.

What happens next?

Your application will be reviewed by the Lifeline Melbourne training team and we will contact you to progress your application.

CSWT Training in 2024

Initial Training (Stage 1)

- 6 Mar to 5 May (Day groups)

- 18 Mar to 9 June (Evening Groups)


Placement (Stage 2)

5 x 4 hour supported placement shifts to be completed from April to July (Depending on intake dates)


Internship (Stage 3)

7 – 9 Months (Max) after placement


Final Assessment

Lifeline Melbourne and Uniting Vic Tas are always appreciative of new volunteers who join our team of friendly, hardworking, committed and caring volunteers in a variety of roles and services.

You can volunteer through Uniting Vic Tas, or become a Telephone Crisis Support volunteer with Lifeline Melbourne. Read about each of these opportunities below.

What Do Lifeline Crisis Supporters Say About Volunteering?

We have an amazing team of volunteers at Lifeline Melbourne, working on the phones as Crisis Supporters. At our latest volunteer forum, our Crisis Supporters told us that the benefits of their work include:

  • A sense of community
  • Opportunities for ongoing learning and development
  • A welcoming, committed, and supportive team at Lifeline Melbourne
  • Excellent training, supervision and support

At Lifeline Melbourne we are proud of our high-quality training program and the ongoing learning opportunities and support we provide for our Crisis Supporters. Here is what some of our volunteer Crisis Supporters have told us about the CSWT training and what it’s like to volunteer at Lifeline Melbourne:

Crisis Supporter Volunteering FAQs

To become a telephone volunteer crisis supporter for Lifeline's 24-hour Crisis Support service - 13 11 14 - you'll need to meet further selection criteria, undertake approximately 12 months of volunteer crisis supporter training and make a commitment to regular shifts. This is to ensure you'll be confident, skilled, and able to provide support to Lifeline's callers in their time of emotional distress and crisis. This is a very rewarding volunteer opportunity.

No, the training provided to our volunteer Crisis Supporters will ensure you are qualified to offer a high standard of crisis support that keeps people safe.

Yes, all volunteer roles require a National Police History Check and relevant state Working with Children Check.

We find most people who volunteer with Lifeline as a Crisis Supporter find it very rewarding, knowing they are contributing to saving lives. Most of our volunteers contribute to the Lifeline community for years. We ask our volunteer Crisis Supporters to commit to a minimum of 4 hours per fortnight, for a minimum of 2 years.

Uniting logo

Volunteer with Uniting Vic Tas

Working to inspire people, enliven communities and confront injustice brings its own rewards. In joining Uniting Vic Tas, you’ll have access to a range of initiatives, opportunities and support.

There are lots of different ways you can get involved across Victoria and Tasmania. In joining Uniting, you will be warmly welcomed into a safe, inclusive, and non-discriminatory workplace. Click here for more information.